Shipping Policy
Shipping Policy Disclaimer:
All shipping times are estimates and not guaranteed. We aim to dispatch orders within 2-3 business days, but delays may occur due to factors beyond our control, such as carrier issues, weather, or customs processes. We are not liable for any loss, damage, or delay caused by third-party couriers or unforeseen circumstances. Shipping costs and delivery options are provided at checkout. For international orders, customers are responsible for any customs duties, taxes or fees imposed by the destination country.
Shipping Policy:
At Karmer, we strive to deliver your orders promptly and securely. Below are the details of our shipping process:
1. Processing Time:
Orders are typically processed within 2-3 working days after payment confirmation. Processing times may vary during peak periods, such as holidays or sales. You will receive a confirmation email once your order has been dispatched.
2. Shipping Methods:
We offer the following shipping options:
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Royal Mail Tracked 48hr - Once despatched order should arrive within 2 business days.
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International Tracked delivery - Price varies depending on location. Estimated delivery times once despatched usually around 6-7 business days.
3. Tracking:
A tracking number will be provided via email for orders shipped. You can then monitor your order's progress directly with the carrier.
4. Delivery Locations:
We ship to addresses within the United Kingdom (including Northern Ireland, subject to additional checks) and select international destinations. Please ensure your delivery address is accurate, as we are not responsible for delays or failed deliveries due to incorrect information.
5. International Shipping:
For international orders, customers are responsible for any customs duties, taxes, or fees imposed by the destination country. Delivery times may vary due to customs processing. Please check local regulations before ordering.
6. Lost or Damaged Items:
If your order arrives damaged or is lost in transit, please contact us at support@karmer.co.uk within 7 days of the expected delivery date. We will work with the carrier to resolve the issue, subject to our terms and conditions.
For any enquiries please contact support@karmer.co.uk and we will answer asap.